Shipping Policy

Last Updated: January 1, 2026

Thank you for shopping with SHIRUI. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

This website is operated by Shirui Apparel Trading (Dalian) Co., Ltd.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Destinations

SHIRUI offers international shipping to selected countries and regions.

Available shipping destinations may vary depending on product availability, logistics services, customs restrictions, and delivery conditions.

3. Shipping Methods and Delivery Time

Delivery times may vary depending on your location, selected shipping method, customs clearance, and local carrier service.

Estimated delivery times:

Standard Shipping: 7–20 business days
Expedited Shipping: 5–12 business days, if available

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated based on destination, order weight, product type, and selected shipping method.

The final shipping cost will be displayed at checkout before payment.

Free shipping promotions may be available from time to time and will be shown on the website when applicable.

5. Customs, Duties, and Taxes

For international orders, customers may be responsible for customs duties, import taxes, VAT, handling fees, or other charges required by local authorities.

These fees are not included in the product price or shipping fee unless clearly stated at checkout.

SHIRUI is not responsible for customs delays, additional import charges, or package rejection caused by unpaid customs fees.

6. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout, if tracking is available.

Tracking updates may take several days to appear depending on the carrier and destination country.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

SHIRUI is not responsible for failed delivery, lost packages, or delays caused by incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.

8. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at postmaster@shirui.cn with your order number and relevant details.

We will work with the shipping carrier to help resolve the issue where possible.

For damaged packages, please provide clear photos of the product, packaging, and shipping label.

9. Delivery Failure or Package Return

If a package is returned due to incorrect address, failed delivery attempts, refusal to accept the package, or unpaid customs duties, the customer may be responsible for reshipping fees or related costs.

Refunds for returned packages will be handled according to our Refund & Return Policy.

10. Contact Us

For shipping questions or order delivery support, please contact us:

Company Name:
Shirui Apparel Trading (Dalian) Co., Ltd.

Phone:
+86 411-82856285

Email:
postmaster@shirui.cn

Address:
Room 1402, Hongyu Building,
No. 68 Renmin Road,
Zhongshan District, Dalian,
Liaoning, China

Thank you for choosing SHIRUI. We are committed to providing reliable shipping service and a smooth shopping experience for customers worldwide.