Refund & Return Policy

Refund & Return Policy

Last Updated: January 1, 2026

Thank you for shopping with SHIRUI. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made on our website.

This website is operated by Shirui Apparel Trading (Dalian) Co., Ltd.

1. Return Eligibility

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition
• With original tags and packaging attached
• Free from stains, odors, damage, or signs of wear
• Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, or promotional reasons, the following items may not be eligible for return:

• Underwear, lingerie, swimwear, and intimate apparel
• Customized or personalized items
• Final sale or clearance items
• Gift cards
• Items damaged by misuse, washing, or improper care
• Products returned without prior approval

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once verified, we will offer a suitable solution, such as a replacement, refund, or other assistance.

4. Return Process

To request a return, please contact our customer service team at:

Email: postmaster@shirui.cn

Please include your order number and reason for return. Our team will review your request and provide return instructions.

Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that the actual time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Return Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the return is due to our error, such as:

• Wrong item shipped
• Defective product
• Damaged item upon arrival

Original shipping fees, customs duties, taxes, or handling fees may not be refundable unless required by applicable law.

7. Exchanges

We may offer exchanges for size, color, or product issues, depending on product availability.

If the requested item is unavailable, we may offer a refund or store credit where applicable.

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. In this case, you may request a return after receiving the item, according to this policy.

9. Customs, Duties, and Import Fees

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees charged by local authorities.

These fees are not controlled by SHIRUI and may not be refundable.

10. Contact Us

For return or refund requests, please contact us:

Company Name:
Shirui Apparel Trading (Dalian) Co., Ltd.

Phone:
+86 411-82856285

Email:
postmaster@shirui.cn

Address:
Room 1402, Hongyu Building,
No. 68 Renmin Road,
Zhongshan District, Dalian,
Liaoning, China

Thank you for choosing SHIRUI. We are committed to providing quality fashion products and reliable customer service worldwide.